FAQS
Your helpful guide to a better massage experience.
What to Expect
Your Time Starts with Calm
If you're booked in, please arrive 10 minutes early—check in, unwind with a complimentary beverage, and settle before your session. Walk-ins are welcome when we have space!
Comfort Above All
You'll be in expert care—our RMTs adapt to your needs. Want to specify therapist gender? Just let us know when you book.
Seated Scroll Relief
Booked for a chair massage? Feel free to wear comfortable, loose clothing. We also keep shorts on-hand if your session includes a foot massage.
Relax & Reboot
Every chair massage includes a soothing foot soak—perfect for rebooting after a long day. Our quick 30‑minute session is designed to deliver a noticeable uplift for your body and mood.
Table Session Ease
Opting for a full table massage? We provide professional draping, a warm towel, and a touch-up station so you can feel refreshed before heading back out.
Mood Matters
Your comfort shapes your experience. Adjustable lighting, heated tables, plush linens—and of course, great music. Feel free to let your therapist customize your session anytime.
Booking + Payment
Booking Ahead is Mandatory
We run on appointments only—walk-ins are subject to availability, but booking ahead is the best way to save your spot.
Straightforward Checkout
We accept Visa, Mastercard, Amex, and cash. No checks. Want to breeze through checkout? Use the card you booked with.
Massage FAQs
Insurance & Billing
All our services are RMT-led. We offer direct billing when your provider allows it, and we always supply receipts for reimbursement.
Booking with Preferences
You can select your preferred RMT or their gender during booking. We aim to honor all requests, based on availability.
Under 18?
Anyone under 18 needs written parental consent, and the guardian must stay during the session.
Prenatal Massage
Expecting? We offer safe, certified prenatal sessions—typically after the first trimester.
Cancellations & No-Shows
24+ hours' notice: no charge.
Within 24 hours or no-show: the full service fee applies.
If illness arises, please let us know—we'll happily reschedule your session at no cost.
Shop FAQs
Shipping
We currently ship within Canada only, with free standard shipping on orders over $250 before tax and discounts.
Returns & Exchanges
Returns (no shipping refund): within 14 days, for store credit only. Product must be unused, sealed, and returned in original packaging.
Non-returnable items: candles, incense, gift cards, sale, and promotional products.
Exchanges: in-store only.
Pick-up
Order online and pick up at any of our locations:
Schonsee - Northeast
Gatherings & Events
Groups & Parties
Hosting six or more? We'd love to team up. Please email hello@goodmassage.ca to arrange an event.
Private Events
We're available for gatherings, corporate wellness, birthdays—you name it. Just drop us a line at hello@goodmassage.ca.
The Gift of Good
Gift Certificates—redeemable for services or retail. Treat these like cash—they can't be replaced if lost. All gift card purchases are final.
Tipping
Tipping is optional but appreciated—18% is a generous guideline. 100% goes straight to your therapist.
Still Wondering Something?
Reach out or ask us in person. We're here to make your visit seamless—and truly Good.