privacy policy
Effective Date: November 2022
Welcome to GOOD MASSAGE. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, book a service, sign up for a membership, or engage with us in any other way.
By using our services—including through our website www.goodmassage.ca, in person at any of our locations, or through third-party integrations—you agree to the practices described in this policy.
information we collect
We collect different types of information to help us deliver a smooth, personalized, and secure experience.
Information You Provide
You may provide personal details when you:
- Book a massage or other service
- Purchase memberships, gift cards, or products
- Fill out forms or complete check-ins
- Subscribe to newsletters or promotional updates
- Contact us via phone, email, or our online platforms
This information may include:
- Full name
- Email address
- Phone number
- Billing address
- Payment details (securely processed through trusted third-party platforms)
Information We Collect Automatically
When you visit our website, we may automatically gather:
- IP address
- Device type and browser details
- Pages visited and time spent
- Booking and browsing activity
We use cookies and similar technologies to improve your user experience and monitor how our website is used.
Information from Third Parties
We may receive relevant data from:
- Social media interactions (e.g., Facebook, Instagram)
- Third-party marketing platforms
- Business partners that refer you to us
how we use your information
We use your information for business purposes such as:
- Booking, confirming, and managing appointments
- Processing purchases and managing memberships
- Sending appointment reminders, receipts, and service updates
- Offering promotions, discounts, and personalized content (only if you opt in)
- Responding to your inquiries and feedback
- Improving our website, services, and customer experience
- Ensuring the safety and security of our systems
when we share your information
We do not sell your personal information. However, we may share it in the following cases:
- With service providers (e.g., payment processors, booking software providers) who help us operate our business
- As required by law or legal process
- To protect our rights or the safety of our customers and team
- With your express consent (for example, when entering a co-hosted contest or promotion)
- In the case of a business transition such as a merger, acquisition, or sale
cookies & tracking technologies
Cookies help us remember who you are, what you like, and how you use our site. You can modify your browser settings to block or delete cookies, but this may affect your ability to access some features.
your choices
You can:
- Unsubscribe from promotional emails at any time using the link in our emails
- Disable cookies through your browser settings
- Update or correct your information by contacting us or logging into your account
- Withdraw consent where applicable (e.g., marketing communication preferences)
Please note that transactional or appointment-related emails will still be sent even if you opt out of marketing communications.
data retention & security
We only keep your personal data as long as necessary for the purposes described above. When data is no longer needed, it is securely deleted. Payment details are stored only by secure, PCI-compliant third-party processors and are not kept on our servers.
We take reasonable steps to protect your data, but no system is completely secure. By using our services, you acknowledge and accept this risk.
children's privacy
GOOD MASSAGE does not knowingly collect or store information from individuals under the age of 18. If we learn that a child under 18 has provided personal information, we will delete it immediately.
external links
Our website may contain links to third-party sites or services. We are not responsible for the privacy practices of those entities. We encourage you to read their privacy policies before interacting with them.
international visitors
Our services are based in Canada. If you are accessing our site from outside Canada, your data will be processed and stored in Canada under Canadian privacy laws.
updates to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new effective date. We recommend checking this page periodically.
contact us
If you have any questions about this policy or wish to make a privacy-related request, please reach out to us: