TERMS OF SERVICE
You made it this far! Just a little more… and we're done.
At Good Massage, we strive to offer you our very best in order to enhance your massage experience. We adhere to thoughtful policies to benefit you and to create a harmonious and ethical environment where our RMTs can focus on your needs. Our goal is to ensure you have a pleasant experience and hopefully exceed your expectations!
So if you weren't pleased with your service, please do not hesitate to reach out to us. We are unable to refund services but we'll do everything we can to get you to a better place, one squeeze at a time.
LATE POLICY
Subways, alarm clocks, traffic lights and puppy sightings; we know late happens sometimes. We'll always do our best to accommodate you, whether that's fitting you in for our shorter 25 min treatment, having you first in line for the next opening, or rescheduling you for another time. We do ask that if you are running against the clock for your Good Massage appointment, to please give us a heads up by calling us at (416) 260 – 2256 and we will do our best to find a solution that suits you.
We're on this train together, so service time may be shortened to avoid delays for other guests. Late birds, please note: appointments missed by 15 minutes or more are cancelled and fully charged to the credit card on file for the corresponding reservation. Last-minute changes to appointments are made at the discretion of management and are only possible if a service appointment is available and other guests are not inconvenienced. We hope you understand that late arrivals will not receive an extension of scheduled services.
CANCELLATIONS + NO SHOW POLICY
One final thing! We request notice of at least 24 hours if you cannot join us for your scheduled reservation.
Please note: If you are within the 24-hour period prior to your appointment, you are already confirmed for your treatment.
If you cancel your appointment within 24 hours of your appointment time you will be billed 100% of the service.
It's a bummer (we know), but "No-Show Birds" will be charged 100% in full on the credit card provided at the time of booking.
To avoid any charges whatsoever, you must cancel your appointment more than 24 hours before the appointment start time.
And don't forget! A credit card account number is required at the time of booking (you may see a $1 charge and an offsetting $1 credit appear on your credit card statement at the time of making the reservation in order to validate the card used to hold the booking; this process is controlled by the booking software we use and is bank dependent, and unfortunately not controlled by Good Massage). This policy also applies to gift-certificate holders.
HEALTH AND SAFETY
Please inform us of any health conditions, injuries, or concerns before your massage. Our registered massage therapists will adjust treatments accordingly to ensure your safety and comfort.
If you're feeling unwell, have a fever, or are experiencing any symptoms of illness, please reschedule your appointment. We maintain strict hygiene protocols for everyone's safety.
Clients under the influence of alcohol or drugs will not be served, and the full service fee will be charged.
PAYMENT AND PRICING
Payment is due at the time of service. We accept cash, credit cards, and debit cards. Prices are subject to change without notice, though any changes won't affect services already booked.
Gratuities are appreciated but not required. Our therapists are fairly compensated, and any tips are entirely at your discretion.
MEMBERSHIP TERMS
Membership benefits are non-transferable and cannot be shared with others. Unused services and discounts don't roll over to the following month.
Memberships can be cancelled with 30 days' written notice. Early cancellation may result in charges for services used at non-member rates.
LIABILITY AND RESPONSIBILITY
While we take every precaution to ensure your safety and satisfaction, Good Massage isn't liable for any injuries or adverse reactions that may occur during or after treatment. By booking our services, you acknowledge and accept this limitation of liability.
Have questions about our policies? We're here to help.